phjoy app Privacy Policy – Your Data, Handled with Care

When you register an account with phjoy app, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required by applicable regulations. We also collect account activity data such as login timestamps, device type, IP address, and session duration to help us detect unusual access patterns and protect your account from unauthorised use. When you make a deposit or withdrawal, our payment processing systems record transaction details including the amount, method, and reference numbers — this is required for financial compliance and dispute resolution. If you contact our support team, we retain records of those communications to ensure continuity of service and to improve our responses over time. We may also collect technical data automatically through your browser or mobile app, such as operating system version and screen resolution, solely for the purpose of optimising platform performance on your device. All information collected is limited to what is genuinely needed to operate the platform and comply with Philippine regulatory requirements.

The personal data we hold is used exclusively to operate, maintain, and improve the phjoy app platform for Filipino players. Your identity information is used to verify your account during registration and to fulfil our Know Your Customer obligations under applicable Philippine law. Transaction data is used to process deposits and withdrawals accurately, to generate account statements, and to investigate any payment disputes that may arise. We use device and session data to monitor platform security, identify potential fraud, and ensure that only authorised users can access each account. Where you have given consent, we may use your contact details to send you service-related notifications such as account updates, security alerts, or changes to our policies — we do not send unsolicited promotional messages without your explicit opt-in. Aggregated and anonymised usage data may be analysed internally to understand how players navigate the platform so we can make improvements to the mobile experience. We do not use your personal data to make automated decisions that would significantly affect your rights without human review.

phjoy app does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory inquiry, or law enforcement request under Philippine law — we will comply with those obligations while notifying you where permitted. If phjoy app undergoes a business restructuring or acquisition, player data may be transferred as part of that process, and affected users will be informed in advance. We do not share your data with advertising networks or social media platforms for targeting purposes. Any third-party partner we work with is subject to data protection standards consistent with this Privacy Policy. You may request a list of the categories of third parties with whom your data has been shared by contacting our support team.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form within our infrastructure. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player data are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights, we will notify affected users and the relevant Philippine regulatory authority within the timeframes required by law. You also play an important role in keeping your account secure — we strongly recommend using a unique, strong password and enabling any available account security features. If you suspect that your account has been compromised, please contact our support team immediately so we can take protective action.

As a player based in the Philippines, you have rights over your personal data under applicable data protection legislation, and phjoy app is committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal information we hold about you, and we will provide a copy within a reasonable period upon verification of your identity. You may also request correction of any inaccurate or incomplete data, and we will update our records accordingly. If you wish to have your account and associated personal data deleted, you may submit a request through our support channel — note that we may be required to retain certain records for a minimum period to comply with financial and regulatory obligations. You have the right to object to or restrict certain types of processing, and to withdraw any consent you have previously given for optional data uses such as marketing communications. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We aim to respond to all data rights requests within 30 days of receipt.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine financial regulations and our internal compliance obligations. Transaction records are typically retained for a minimum of five years following the date of the transaction, in line with anti-money laundering requirements applicable to gaming operators in the Philippines. Account information is kept for the duration of your relationship with phjoy app and for a reasonable period after account closure to handle any outstanding queries or disputes. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable law — the date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically, and we will notify registered players of any material changes through the platform. Continued use of phjoy app after a policy update constitutes acceptance of the revised terms.